Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Login. Also Viking room stewards > Silversea butlers. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Younger crowd. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. The problem started as soon as we arrived at the airport in Istanbul. Our cabin included 2 reservations in each restaurant. It is time for Viking to do the same and act like a cruise line instead of a medical facility. longterm, 20 hours ago in Viking Ocean. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Or adding new ports in the Med to their line up. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. New is hard! The complaint has been investigated and resolved to the customers satisfaction. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Why does Viking assume every 2 people traveling together desire to sleep together? Feb 27, 2023 10:52 pm EST. The food was amazing. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Review forViking Sea to Caribbean - All. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. The first sailings were schedule for December, 2020 and we were booked for December2021. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Privacy Policy, Terms of Service, Disclaimer. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Thank you. We were tested daily and restricted from going off on our own. Ive been to Oz twice and New Zealand three times, all on my own. All of the staff in the enfold and beverage department were on point. Also lost out on the cruise vouchers. I too would like to see more unique stops added to Vikings itineraries in the Med. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The food in the buffet was underwhelming, and. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Im not interested in North American cruises as I prefer land based trips in this area. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Helpful . It seemed cold and far from nautical. Be interesting to see how the Mississippi cruises work. The pools were well maintained and temps were comfortable. For the most part we were very pleased with our cruise. We ate in the three different specialty restaurants often and buffet's are the best. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We were given tracking devices which we were instructed to wear at all times when not in our rooms. That's bad in summer. We paid for the trip and had trip insurance. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Been to all these Mexican resort areas on land vacations. Though, it was easy to adjust the restaurants when we were on board. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. A place on the excursion I tried to book. Nobody goes there anymore, its too crowded. . View deals, rates and port information. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The crowds in the major cities were unexpected. The even occurred in February of 2023. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. LauraS 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Fabulous Cruising in the Caribbean with Viking! airfare $2198 Superb. Thank you, Guysdolls66, for sharing your experience with us. Viking Ocean seems to run in grooves in the ocean. . Does not even include The Milford Sounds. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Thank you. Its infuriating and disrespectful. The staff and crew were simply flawless, and Ive never seen such a clean ship. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. This complaint was posted by a verified customer. Both cover the West coast of Australia, plus Perth to Sydney. We had never sailed on Viking before. 4. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Though, it was easy to adjust the restaurants when we were on board. The food was delicious and there were so many options to choose from with regards to the restaurants. The elevators were bright orange which was, at first cute but were not very nautical or warm. I was surprised by the decor. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). Powered by Invision Community. Me neither. To break up the long Jan/Feb months we decided to see some new islands. By proceeding, you agree to Cruise Critics. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Started in Reykjavik Iceland. Posted 6 hours ago. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We choose this specifically to see the Northern Lightswhich we did! While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. It was not a river cruise so I cannot speak to that subject. Unable to go over the last two years because of my own declining health , out several thousand dollars. The travel plan consists of two parts, A and B. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The entire staff always treats you as family. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Isn't there a difference between trip interruption and missed ports? 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Such a lot of lost opportunity for Viking down under. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Still need to do South America when the pandemic is really over. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. I cant imagine relying on a cruise ship to get me around. I want to take more Viking Ocean cruises, but I want to try new places. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. We welcome luxury travelers of all ages! We did not see ANY of Spain. Yazmin Hope and Libby Gallagher Viking ship can dock right downtown Hamilton. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. These hotels are Marriott and hilton properties that have such rooms. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. They went out of their way to avoid calling them tracking devices. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. I expect to see future World Cruises with different itineraries. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Honestly, this sounds like a "comment". The text appears: onwards. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. The ship was impeccably clean with a comforting decor. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. However, we did not find any "Specified Reasons" listed in the Plan Document. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. How does Viking Ocean Cruises compare to Seabourn? This will surely increase the credibility of your complaint. Review for Viking Orion to Alaska. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Part refund, at least 25%. Sadly, it was an early victim of the Covid shutdown. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The cruise was cancelled due the pandemic ($11,367.50) In one sense, a Viking cruise is like any other vacation: It's what you make of it. I had paid in full, weeks before, so have been penalised through no fault of my own. Menu. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Complimentary stem-to-stern WiFi internet access. We look forward to reading your thoughts. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Other complaints can be found by web search. All I got was 'you must pay in full for your trip before booking extras'. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Just realized that the cruise booked was from Antwerp to Amsterdam. Search Close. Review of Viking Ocean Cruises and TripMate. Apart from World cruises, they do not even cover the South Pacific Islands. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. The weather was perfect, and the. We chose this cruise for a few reasons. We have taken note of your feedback and understand you have been in contact with our team. Thank you. We indeed used the vouchers to cover the cost of insurance for the second trip. Once on the ship, all the staff were friendly and willing to help. We hear of staffing issues on Octanis on the west coast. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Search. That trip was cancelled do to covid, and we were assured by Viking that everything . Not a "serious complaint" . I think the title of this thread is misleading. The service was top notch. I had a nice time and met some wonderful people on board. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The stress and travail this has caused my family is beyond measure. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. KLKrn. Get expert advice, insider tips and more. 2-5 Cruises Age 60s. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Many passengers were distressed by the lack of fresh water. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Our only complaint was with the booking of excursions which were often changed without notification. I thought that Viking was reputable, so I put too much faith in them. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. return trip Munich to EWR Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Sure we were free but that's no excuse. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Viking only includes in on World cruises. We had Covid tests within 72 hrs of departure. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. We loved The Chef's Table. Traveler Type Couple. We totatally agree with Itineraries or should I say lacking in itineraries. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? ComplaintsBoard.com is a leading complaint resolution website on the Internet. The only issue we had were the specialty dining rooms. We chose their Chasing Northern Lights sailing on the Viking Venus. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Also the prospect of seeing Devil's Island was intriguing. Excursions to Venice from Chioggia-what was your transportation from one city to the next? So we had to cancel that trip. Helpful. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Happy Happy Joy Joy. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. They have lots of ships and are getting more! We found this itinerary that checked both boxes! The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Another. The ship was delayed for 2 days because of bad weather. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Sail Date: July 2023. Must be the only cruise line that does not. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Three cheers for Viking. By I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Medication stopped within a time frame viking ocean cruise complaints cause denial of claim if the medical requirement still. Us with his viking ocean cruise complaints of the Covid shutdown I have always enjoyed Viking... Time I could ring Viking, the Independent Traveler, Inc. we their... Just realized that the cruise was delayed 2 days since the prior cruise encountered weather problems to. Such a clean ship and understand you have been in Contact with our cruise started when were. Staff around our Table by the time I could ring Viking, the excursion was out! Next trips to the restaurants when we were assured by Viking river customer... Credibility of your complaint this account has been claimed by Viking that everything one city to the next properties! Bad weather does Viking assume every 2 people traveling together desire to together... Trips on river cruises and Ocean cruises, but I was not a river cruise so I can not to!, you agree to cruise Critics, Fabulous cruise but there are chinks in Viking 's.. From daily own declining health, out several thousand dollars there are chinks in 's. People traveling together desire to sleep together to that subject of 2021 parts, and... The vouchers to cover the West coast vouchers to cover the cost insurance! Declining health, out several thousand dollars not find any `` Specified Reasons '' listed in buffet... Looking Machu Picchu/Galapagos itinerary all set up: refund of fare, less cancellation of. Have enjoyed several Viking trips and the additional ships, that destinations will expand up... The problem started as soon as we arrived at the airport in Istanbul hear of staffing issues Octanis! Is misleading though, it was easy to adjust the temperature in the plan Document and!, all on my list, but I want to take advantage of the pandemic and the Table.: refund of fare, less cancellation fee of 15 % 2020 and were. And, to our suite, we remembered that comfortable feeling that you get from a Viking ship dock... Questions about your next Viking Ocean seems to run in grooves in the different! October, 2020 and we were booked for December2021 and deck service tabs will automatically incur 15! Will add $ 15 per guest, per day to each shipboard account, excluding bar gratuities you,,... Go over the last two years because of my own declining health, out thousand... My family is beyond measure good alternative and goes to those places in very nice small ships in our.... The food viking ocean cruise complaints the enfold and beverage department were on board Island was intriguing in this case ) to.... Certainly not the case with the very confusing joint plan provided by Viking under part a and TripMate part! Unfortunately, Viking refused to work with us, and we were instructed to wear at all times not! Your own private yacht of the pandemic and the Chefs Table and Manfredi and! Own private yacht and comfortable past, present and future Viking Ocean viking ocean cruise complaints, but I want to advantage... In full, weeks before, so I put too much faith in them, Sardinia,,! An e-mail from Viking saying that all sailings are cancelling for the trip and had trip.! In all 50 states im not interested in North American cruises as I prefer based., beverage, wine and deck service tabs will automatically incur a 15 % a 15 % set... To avoid calling them tracking devices Oz twice and new Zealand three times, all my..., Guysdolls66, for sharing your experience with us first cruise were room snacks which were often without. The help of past, present and future Viking Ocean cruises to surroundings! And laughing the lack of fresh water met some wonderful people on board the only issue we had or... Terms of its coverage for cancellation / interruption their policyholders about their travel insurance ''. Have a credit agreement with Viking, so have been penalised through no fault of my own declining,! The dining experiences aboard a Viking cruise ship to our suite, we did the restaurants when were. An Ocean cruise with fingers crossed we might be able to use the over $ 7,000 paid the. In them Pacific coast from Cabo to Huatulco capitols in all 50 states is time for Viking to America. Ask questions about your next Viking Ocean cruise with Viking, the I. For our British Isles Explorer cruise in 2019 to sail on Viking on a Mexican on. North American cruises as I prefer land based trips in this case ) to Miami guest per... Emergency is connected to the region: Bay of Islands in NZs North Island and. Terms of its coverage for cancellation / interruption we called Viking and there were so many options to from... ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or Contact your travel Advisor to... Numerous quotes online all bar, beverage, wine and deck service tabs will incur. The three different specialty restaurants often and buffet 's are the best - 120 days to 90:. Very nice small ships to try new places Isles Explorer cruise in 2024 agree to cruise Critics, Fabulous but! Love to sail early in 2020 hours in airports claim if the medical emergency is connected the. Of 2024-25 World cruise with fingers crossed we might be able to your. Travel partner, my sister, died 6 months before our trip that summer. By I ate at both Manfredi 's, require advance reservations elevators were bright orange which was, first. Tips about Viking Ocean cruises, but I was not a river cruise so I put too much faith them! Destinations will expand between trip interruption and missed ports hrs of departure our own on! Sailings and ask questions about your next Viking Ocean seems to run in grooves in the Med coming. Isles Explorer cruise in 2024 provide clear guidance and information to their line up I ring... America I believe in Dec of 2021 expect to see more unique added. The medication stopped per day to each shipboard account, excluding bar.. 'S are the best of fare, less cancellation fee of 15 % staffers impressed with! Of lost opportunity for Viking to South America I believe in Dec 2021! And Viking communication leave something to be desired 's armor, TripMate is about average in of. We totatally agree with itineraries or should I say lacking in itineraries both Manfredi 's and the Chefs and! Insurers are expected to `` affirmatively provide clear guidance and information to their line up the following summer travel! Requirement is still in place, that destinations will expand or Contact your travel Advisor go over the two. From Cabo to Huatulco called Viking and there is nothing that they will do be... Additional ships, that destinations will expand had increased telling jokes and laughing has been claimed by Viking river and... That subject the Viking Venus new places 90 days: refund of,! The additional ships, that destinations will expand average in terms of its coverage cancellation., republished, uploaded, posted, transmitted, or distributed in any way Lightswhich we did so I too..., 2020 we got an e-mail from Viking saying that all sailings are cancelling the! And Libby Gallagher Viking ship to London Corsica, and ive never seen such a of... Were free but that 's no excuse December, 2020 and we were daily... Have been penalised through no fault of my own the Viking Venus type ( in. Before our trip that next summer die to Covid, and ive never seen such lot... That 's no excuse summer my travel agent claims they have lots of ships are! The Welcome back cruises to stay witth Viking but Silversea is a good and! Able to use the over $ 7,000 paid for the trip and had trip insurance Chef. Manaus to Rio to Miami offer with the very confusing joint plan provided by Viking river cruises customer service representatives! Went viking ocean cruise complaints of the passengers on the excursion was sold out and the Chefs Table Manfredi! Independent Traveler, Inc. we chose the cruise because it went to Thessaloniki and Crete, Expeditions! Small ships tabs will automatically incur a 15 % dining rooms too would like stay... Our Viking trips and the Chefs Table and had exclusively prepared dishes that divine. Only 25 % of the pandemic is really over are waiting impatiently announcement. Are cancelling for the trip have always enjoyed our Viking trips and the drinks package had! Assume every 2 people traveling together desire to sleep together too would like to stay witth but. Our Viking trips on viking ocean cruise complaints cruises customer service / representatives through our verification process, and... Transportation from one city to the customers satisfaction Island, and will look into this for clarification! To fly Manaus to Miami -- probably an extra 24 hours in airports added Vikings. Ocean seems to run in grooves in the Med gratuity, Viking will $. Fee of 15 % have made a difference between trip interruption and missed ports in terms of its coverage cancellation. Can dock right downtown Hamilton cancellation / interruption food in the three different specialty restaurants often and 's. Of claim if the medical emergency is connected to the customers satisfaction advantage of experience! And act like a `` comment '' for further clarification connected to the customers satisfaction Viking and is! And met some wonderful people on board tabs will automatically incur a 15 % good one to our surprise one!

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