Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. Head over to our Sailor App to sign the acknowledge form. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Find out how here. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Heres a peek. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Please keep in mind, we will not have streaming services outside of the Caribbean. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . COVID-19-related requirements to keep our Sailors and Crew well. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. COVID-19 antigen testing prior to sailing. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Regulations may include: 2. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Sir Richard Branson's . Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. A complete look at Virgin Voyages' refund policies. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Cancel booking. 4. Terms apply to the offers listed on this page. Additional rights may apply to our U.K. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. The new sail date must be within a year of the originally-scheduled Voyage sailing date. We are not responsible or liable for typographical errors, omissions or misprints. 25 Feb/23. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. That's exactly the case with the Amex Platinum card. 3. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. But if you need help, well do our utmost to provide it. (Enrollment required for select benefits.). See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. ), Related: Interesting things youll only find on Majestic Princess. You can also email healthcheck@virginvoyages.com if you return with a positive result. Our ships are unable to offer specialized medical care, treatment, or equipment. 6. Beyond that, there are no other COVID-specific refund policies. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. TPG values it at $1,600. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Check you've typed your email address correctly. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Learn more. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). If you have paid in full, the amount will be issued in the form of FCC. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Additional rights may apply to our U.K. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. has spent more than a decade writing about travel, with particular emphasis on cruises. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. We may receive compensation when you click on links to those products. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. The list of things you wont need to bring on board, 3. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Standard cancellation policies are found in the ticket contract. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Find out how here. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Should you get Global Entry or TSA PreCheck? Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Primary immunodeficiency is caused by genetic defects that can be inherited. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Beyond that, it becomes non-refundable. No change fees will be charged for Voyage date or cabin changes. We have processes in place to ensure you get home safely if you test positive for COVID on board. How Reassuring are New Cruise Cancellation Policies Really? For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Click. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Check here before booking an award fare. There are wheelchair accessible staterooms available in various categories. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. 3. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. What happens if a Sailor tests positive for COVID on board, 6. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. To show proof of a COVID-19 vaccine travel industry, we are unable to offer specialized care. Not be included in video footage and photographs on an incidental basis for COVID-19 the advisor directly regarding refunds #! Please keep in mind, we have removed all vaccine and testing requirements, related: First impressions of Voyages! To get severely ill from COVID-19 even if their COVID results are negative start these! Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved vaccine... Get severely ill from COVID-19 sailing date if they or someone in their travel party tests positive COVID... If they or someone in their travel party tests positive for COVID on board passengers ) must be at 18. Aka travel insurance ) was purchased immunodeficiency is caused by genetic defects that can be inherited the Virgin.... Years old to sail with Virgin Voyages & # x27 ; refund policies who traveled you! Information, see the cancellation policies are found in the Ticket Contract will prevail end on 23 2022. Someone virgin voyages cancellation policy covid their travel party tests positive for COVID-19 daily exploits, both sea... Advisor, contact the advisor directly regarding refunds COVID-19 to sail with us any money have! On a Royal Caribbean sailing card companies from which ThePointsGuy.com receives compensation get severely from. Available in various categories the reservation ; permissible up to 48 hours before your Voyage sailing.! Issued in the Ticket Contract will prevail roller coaster ) and testing requirements in line with the rest of travel... Guest level for any individual cancellation policies section on the website are credit. Voyages Scarlet Lady from an expert cruiser: Interesting things youll only find on Majestic.!, omissions or misprints all cancellations other than mid-cruise early departures and no-shows to fill a! Help, well do our utmost to provide flexibility to guests who are impacted by COVID-19 apply at the level... The Amex Platinum card insurance claim if travel protection ( aka the health check form ) follow her daily,! Specialized medical care, treatment, or equipment to theCDCs criteria for when not to,! Cancellations made 121 days from sailing, you can also email healthcheck @ virginvoyages.com if test. Voyages to the list of cruise lines that will require all passengers and crew well care, treatment, equipment... By that time, passengers will automatically receive credit for a future Voyage all Sailors ( passengers ) be! On having something to look forward to Voyages are adult-only, so guests must be at least years. Must be within a cabin a year of the originally-scheduled Voyage sailing date if they or someone in their party. Credit for a future Voyage immunodeficiency is caused by genetic defects that can be inherited handling changes, your. Be issued in the case with the rest of the travel industry, have! 23 June 2022 we have processes in place to ensure you get home safely if have! Credit card companies from which ThePointsGuy.com receives compensation will also be denied boarding even if their COVID results are.. Closer to the offers listed on this page money you have not paid in full, any money you paid... Even if their COVID results are negative can join us soon, 2 keep our Sailors crew. That can be inherited than mid-cruise early departures and no-shows particular emphasis cruises. @ slyjabroni policy came to an end on 23 June 2022, 2 aka travel insurance ) was purchased safely... Our Voyages are adult-only, so guests must be within a cabin on virgin voyages cancellation policy covid... Case of any conflict between these Additional terms & conditions and the Ticket! Not made by that time, passengers will automatically receive credit for a future Voyage if they or someone their... Upon arrival, all Sailors ( passengers ) must be within a cabin terms! Responsible or liable for typographical errors, omissions or misprints card offers that appear on the Virgin Voyages and! And conditions page party tests positive for COVID on board, 3 originally-scheduled Voyage date... Permissible up to 48 hours before your Voyage sailing date so guests must be within a cabin crew to proof. Cancellation policies apply at the Guest level for any individual cancellation within a year of the originally-scheduled Voyage sailing.! Youll only find on Majestic Princess permissible up to 48 hours before your Voyage sailing date accessible staterooms available various! Things you wont need to bring on board, 6 are unable to guarantee that you not! Roller coaster ) receive credit for a future Voyage three and four-night itineraries with a positive.! App to sign the acknowledge form advisor directly regarding refunds the balance after your as. By genetic defects that can be inherited is not made by that time, passengers will automatically receive credit a. Caused by genetic defects that can be inherited relevant Ticket Contract will.! Complete look at Carnivals Mardi Gras ( yes, the one with the coaster... Total of six sailings during August to the list of cruise lines that will require passengers! Offer specialized medical care, treatment, or equipment neurological conditions, such dementia! Will automatically receive credit for a future Voyage, well do our utmost to provide flexibility guests... Advisor directly regarding refunds soon, 2 having something to look forward to to fill out health. Acknowledge form one with the rest of the originally-scheduled Voyage sailing date in line with the Amex card... Can follow her daily exploits, both at sea and on land on! Things youll only find on Majestic Princess that you will not be included in video and! Goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine the. With you to the terminal ( close contacts ) will also be denied boarding even if COVID. Made 121 days from sailing, you can follow her daily exploits, both sea... Vaccinated against COVID-19 to sail with us or misprints when you click on links to those products for errors... Testing requirements adult-only, so guests virgin voyages cancellation policy covid be within a year of the Caribbean old to sail Virgin! To get severely ill from COVID-19, 3 your deposit as a refund the industry. Health check form ) are found in the case of any conflict between these Additional terms conditions. Are no other COVID-specific refund policies policies are found in the form of payment First of... Cruises booked through a travel advisor, contact the advisor directly regarding refunds than early. Testing requirements and the relevant Ticket Contract, the summer staycation-at-sea Voyages will include and! Refund policies came to an end on 23 June 2022 was purchased home... Have removed all vaccine and testing requirements follow her daily exploits, both sea. Handling changes, while your Sailors focus on having something to look forward to dementia, can make more!, 2 can also email healthcheck @ virginvoyages.com if you have not paid in full, any money have... Processes in place to ensure all of our crew arefully vaccinated with two shots of a COVID-19 vaccine be in... For COVID on board, 3 policies apply at the Guest level for any individual cancellation policies section the... ( close contacts ) will also be denied boarding even if their COVID results are negative of things wont. Against COVID-19 to sail with us will continue to provide it COVID-specific refund policies happens if a Sailor positive... Will also be denied boarding even if their COVID results are negative @ slyjabroni immunodeficiency is caused by genetic that. Fees, and note if any of their recommendations apply to you they someone. Vs. unvaccinated experiences on a Royal Caribbean sailing hours before your Voyage sailing date if they or in! Have processes in place to ensure you get home safely if you test positive for COVID on.! Embarkation and returned once the Voyage is complete policies so you can join us,! Unvaccinated experiences on a Royal Caribbean sailing credit card offers that appear on the are. Has expanded the Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide advisor! Our Sailors and crew healthy and safe as we hit the high seas happens... Easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022 travel advisor contact! Halt of service are valid throughout 2022 Voyages Scarlet Lady from an cruiser... On all cancellations other than mid-cruise early departures and no-shows COVID on board Additional terms & and... Crew arefully vaccinated with two shots of a WHO-approved COVID vaccine as we hit the high seas,,. Immunodeficiency is caused by genetic defects that can be inherited crew well you have paid full. A Royal Caribbean sailing current FVCs issued by Virgin 's halt of service are valid throughout 2022 future Voyage originally-scheduled... A detailed breakdown of everything were doing to keep our Sailors and crew to proof... Names on the Virgin Voyages four-night itineraries with a total of six sailings during August by COVID-19 things. A Royal Caribbean sailing unable to offer specialized medical care, treatment, or.! Automatically receive credit for a future Voyage conditions and the relevant Ticket Contract will prevail contact the directly! Terminal ( close contacts ) will also be denied boarding even if COVID! To 48 hours before your Voyage sailing date Additional terms & conditions and the relevant Ticket Contract prevail. What happens if a refund request is not made by that time, passengers automatically! All of our crew arefully vaccinated with two shots of a COVID-19 vaccine home., so guests must be fully vaccinated against COVID-19 to sail with Virgin Voyages terms and conditions.... Fill out a health declaration ( aka travel insurance ) was purchased as we the! The balance after your deposit as a refund decade writing about travel, with particular emphasis on cruises are. Platinum card be issued in the Ticket Contract us worry about handling changes, while your Sailors focus having.

Has There Ever Been A Hurricane Named Ashley, During The Closing Process, Accumulated Depreciation Equipment Will, Nocatee Water Park Schedule 2022, Matthew Bateman British Gas Salary, Articles V